Cancellation & Refunds
Here’s when you can cancel, how refunds work and what happens if we can’t make your film.
How it works
- You decide before you pay.We’ll show you what’s included, what it costs, the timing and how refunds work. You only pay if you’re happy to go ahead.
- Changed your mind? Let us know before we start.You can cancel for a full refund before we start making your first preview. That work can begin automatically once we have enough material we can use and permission to use it. Once we start, we can’t refund a change of mind—even if the preview isn’t ready to watch yet. What counts is when your cancellation reaches us, not when we read it, as long as we can tell which purchase it’s for.
- If we can’t make your film.If we can’t deliver the film we agreed to make, you’ll get a full refund—not store credit. You don’t have to accept a different film instead.
- Questions about your order?Get in touch through Contact & help. Tell us which order it’s about and what you need help with, and we’ll look into it with you.
A full refund includes the price and any sales tax we collected. We do not deduct payment-processing fees. Tax adjustments for any agreed partial refund follow applicable law.